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REFUND & RETURN POLICY

Last Updated: August 22, 2026

We want you to be happy with your purchase from NT Souvenirs & Gifts (NT Souvenirs). If something isn’t right, please review the policy below or contact us at ntsouvenirs@gmail.com.

30-DAY RETURN POLICY

We accept eligible merchandise for return within 30 days after you receive your order.

To be eligible for a return:

  • Apparel must be unworn, unused, unwashed, and in its original condition.

  • Hardgoods, souvenirs, collectibles, and gift items must be unused and undamaged.

  • Items must be returned with their original packaging and tags, when applicable.

  • You must provide a receipt, order number, or other proof of purchase.

Items that do not meet these conditions may not be eligible for a refund.

HOW TO START A RETURN

Before sending an item back, please contact us at:

ntsouvenirs@gmail.com

Please include your order number and the item(s) you would like to return.

If your return is accepted, we will provide instructions on where and how to send your package. When applicable, we may also provide a return shipping label.

Items returned without first requesting and receiving return authorization may not be accepted.

RETURN SHIPPING

If you are returning an item because of a change of mind, sizing preference, color preference, or other personal preference, you are responsible for the cost of return shipping.

Original shipping charges, if any, are generally non-refundable, except when the return is due to our error or as otherwise required by law.

If you received an incorrect, defective, or damaged item, please contact us before returning it. If we determine that the issue resulted from our error or occurred before delivery, we will provide appropriate instructions and, when applicable, cover the return shipping cost.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as possible after delivery.

If your merchandise arrives damaged or defective, or if you receive the wrong item, contact us promptly at ntsouvenirs@gmail.com so we can review the issue and make it right.

Please include:

  • Your order number;

  • A brief description of the problem; and

  • Photographs of the item and packaging when relevant.

Depending on the circumstances and product availability, we may offer a replacement, exchange, refund, or other appropriate resolution.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

  • Personalized or customized merchandise;

  • Special-order merchandise;

  • Gift cards;

  • Perishable goods;

  • Personal-care products that have been opened or used;

  • Items that cannot safely or legally be returned; and

  • Items specifically marked Final Sale at the time of purchase.

Clearance or sale merchandise may be designated Final Sale on the applicable product page. Unless an item is specifically identified as Final Sale, purchasing it at a discounted price does not automatically make it non-returnable.

These restrictions do not affect your rights if you receive an incorrect, defective, or damaged product or where returns are otherwise required by applicable law.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

EXCHANGES

If you need a different size, color, style, or product, the fastest option is generally to return the original eligible item and place a new order for the item you want.

This helps ensure that the replacement item is still available and avoids delays while the original return is in transit.

If the exchange is necessary because we sent an incorrect or defective item, please contact us first so we can provide the appropriate resolution.

REFUNDS

Once we receive your returned merchandise, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your bank, credit card issuer, or payment provider additional time to process and post the refund after it has been issued. Processing times vary by financial institution and are outside our control.

Refunds generally cover the purchase price of approved returned merchandise. Original shipping charges are non-refundable unless the return resulted from our error or applicable law requires otherwise.

REFUNDS FOR ORDERS CANCELED BEFORE SHIPMENT

If you need to cancel an order, contact us as soon as possible at ntsouvenirs@gmail.com.

We cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipment.

If we are able to cancel the order before shipment and payment has already been collected, the applicable refund will be issued to your original payment method.

CONTACT US

For questions about returns, exchanges, damaged merchandise, or refunds, please contact:

NT Souvenirs & Gifts
NT Souvenirs
Washington, D.C., United States
Email: ntsouvenirs@gmail.com
Websites: ntsouvenir.com and ntsouvenirs.com